surprise chest (Company, we, us, our or surprise chest) is the sole owner of the information collected on all surprise chest you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
If you choose to buy on the Website, we collect information about your buying behavior.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
Keep as surprise
For orders where Keep as Surprise is selected we will deliver the order as requested without receiver knowing the sender’s detail. In case the receiver refuses to accept the order then we will disclose the sender’s details for the order to be acknowledged and accepted by the receiver. If still the receiver does not accept the order then the order will be returned and it will be considered as Complete from Surprise chest’s end. due to time limitation and the gift items being of perishable nature therefore we will attempt our best to have the order delivered within a given timeframe.
- The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate and indicative. There may be a slight variation in the pictures and the products delivered.
- The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid is fully refunded.
- In case we detect fraudulent behaviour, we are liable to cancel the order at our discretion and we will not be refund money in such cases.
- If the duplicate order with the similar details are placed, we will try to contact the customer, and in case of no response from the customer, we will process both the order. Any argument risen after that will not be entertained.
- There is no guarantee of delivery of the products in the time slots mentioned on website in case of midnight delivery on special occasions like New Year, Christmas, Valentine Day. Mother’s Day etc.The orders will be processed and delivered up to 52 hours of requested date and time slot of order.
- There is no cancellation for orders placed under the ‘Same Day Delivery’ category.
- Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
- For rescheduling order, you need to inform us at-least 24 hours before delivery date.
- Recipient should check the order before signing the receipt, If found damaged, recipient should refuse to accept the order and delivery person will return with a replacement. Kindly allow a minimum of 6 hours for the replacement.
- Execution of the order will be considered successful and complete in cases like Wrong Address mentioned by sender, premises where delivery has to be made is locked, recipient of order is not available, and recipient has refused to receive the order due to personal reasons ( NOT due to products or services of Surprise chest).
- Execution of the order will be considered successful and complete in case of permission not granted to our delivery executive to enter the delivery location. For example the orders where delivery locations are premises like hospitals, Govt agencies, societies, resorts hotels, any personal or public property, etc. and the recipient number is not reachable.
- Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
- In case you feel that the product received does not meet your expectations, you must bring it to the notice of our customer service within 4 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.