Privacy Policy

Privacy Policy


Dear Customers, 

Welcome to surprise chest !!!

These Terms and Conditions govern your use of surprise chest and the services provided by it. surprise chest provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website and the websites as mentioned in the Terms Of Use, Annexure A, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

Surprise Chest reserves the right to amend/modify these Terms and Conditions at any time.

Your participation as a customer in this service will constitute acceptance of this agreement.

Questions about the Terms of Service should be sent to us at



Note: This Privacy Policy forms an integral part of the Terms of Use and other policies, disclaimers etc. available on the Website of surprise chest and shall be read in conjunction.

surprise chest (Company, we, us, our or surprise chest) is the sole owner of the information collected on all surprise chest you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting the Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

If you choose to buy on the Website, we collect information about your buying behavior.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.



Keep as surprise

For orders where Keep as Surprise is selected we will deliver the order as requested without receiver knowing the sender’s detail. In case the receiver refuses to accept the order then we will disclose the sender’s details for the order to be acknowledged and accepted by the receiver. If still the receiver does not accept the order then the order will be returned and it will be considered as Complete from Surprise chest’s end. due to time limitation and the gift items being of perishable nature therefore we will attempt our best to have the order delivered within a given timeframe.


Please read the below stated points for any cancellations

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below –

1) If you cancel your order before 24 hour of the delivery time slot then 100% Money will   be refunded.

2) And special case cancelation policy are mention in product description.  

In any of the cases above refunds can be done through same mode of transaction , refunds can be initiated only at the discretion of the company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by the customer to overrule above stated clause.


NO cancellation requests are accepted on order placed in following categories.

1) Same day delivery category – If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it – you are not entitled to any refund.

2) Same day mid-night delivery orders cannot be cancelled.

3) Special day orders cannot be cancelled and no refund is initiated for them.

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of requested date and time slot.

1) Surprise chest takes same day orders for day and evening time slots till 5 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.

2) Surprise chest  takes order for same day mid-night (00:00) delivery till 7:00 pm. It is attempt to do same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.

 Refund Policy

Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.

The acceptance of the order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be canceled after assessing the circumstances and communicated to the customer. In such case, the amount paid by the customer is fully refunded to the same mode of transactions/bank account.

Only one attempt for delivery will be made. Please confirm availability of recipient before choosing a delivery time. If the recipient is not available at the time of delivery, the second attempt will not be made and order will be canceled. No refund will be made in such case.

The refunds are only initiated once the customer confirms  over mail that where the refund has to be done – same mode of transactions or bank account.

Refund will be credited through same mode of transactions/Bank Account on orders which are processing within 48 hours of delivery date

Refunds are processed within 30 days period.

Address Change requests

Change in the address is permitted free of cost only before 24 hours of delivery.

  1. Within 24 hours period before delivery,if address is changed we charge Rs 150/-.
  2. Sometimes the address change request can not be accepted, in that case order will not be refunded or cancelled.



  1. How to pay for shopping on surprise chest ?

surprise chest offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that surprise chest’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You can use Internet Banking and Wallets like Paytm, Mobikwik to make your purchase. surprise chest also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and many other countries.

  1. Do you accept international credit cards on surprise chest?

Yes, we do support international credit, debit cards issued in many countries. Along with it, we provide an option to pay through PayPal which helps you to pay through non-Indian cards.

  1. How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and many other countries.


Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.


Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

  1. Is it safe to use my credit/debit card on surprise chest?

Your online transaction on surprise chest is secure with the highest levels of transaction security currently available on the Internet.  surprise chest uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.


All credit card and debit card payments on surprise chest are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

  1. What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with the card-issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.


The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

  1. How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website.

Important Points

The products and services displayed on surprise chest are our best offerings and we put in our 100% effort to deliver high quality similar products and services. These terms and conditions are put across to avoid any possible conflict.  

  1. All products listed on the website, their descriptions, and their prices are subject to change, time to time according to the various conditions prevailing in the market.
  2. Orders are accepted and delivered in TIME SLOTS which are available in Bhopal. All requests are processed with reference to time slot of your order.
  3. For midnight orders, delivery could be made anytime between 11:00 PM to 12:30 AM. In case of remote locations/small towns it can be made from 10PM to 12:30 AM.
  4. Surprise chest reserves the right, to modify, suspend, or discontinue the sale of any product or services with or without prior notice at any time.
  5. The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate and indicative. There may be a slight variation in the pictures and the products delivered.
  6. The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid is fully refunded.
  7. In case we detect fraudulent behaviour, we are liable to cancel the order at our discretion and we will not be refund money in such cases.
  8. If the duplicate order with the similar details are placed, we will try to contact the customer, and in case of no response from the customer, we will process both the order. Any argument risen after that will not be entertained.
  9. There is no guarantee of delivery of the products in the time slots mentioned on website in case of midnight delivery on special occasions like New Year, Christmas, Valentine Day. Mother’s Day etc.The orders will be processed and delivered up to 52 hours of requested date and time slot of order.
  10. There is no cancellation for orders placed under the ‘Same Day Delivery’ category.
  11. Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
  12. For rescheduling order, you need to inform us at-least 24 hours before delivery date.
  13. Recipient should check the order before signing the receipt, If found damaged, recipient should refuse to accept the order and delivery person will return with a replacement. Kindly allow a minimum of 6 hours for the replacement.
  14. Execution of the order will be considered successful and complete in cases like Wrong Address mentioned by sender, premises where delivery has to be made is locked, recipient of order is not available, and recipient has refused to receive the order due to personal reasons ( NOT due to products or services of Surprise chest).
  15. Execution of the order will be considered successful and complete in case of permission not granted to our delivery executive to enter the delivery location. For example the orders where delivery locations are premises like hospitals, Govt agencies, societies, resorts hotels, any personal or public property, etc. and the recipient number is not reachable.
  16. Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
  17. In case you feel that the product received does not meet your expectations, you must bring it to the notice of our customer service within 4 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

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